At Bybit, we listen, care and improve to provide you with the best possible trading experience. That is why we place these core values at the heart of everything we do.
Thanks to our unrivaled customer service, you can receive an answer to your Bybit query instantly. Simply join the customer support live chat, and one of our customer support agents will be with you straight away. In 2019, it took just 32 seconds on average for our clients to receive a response from an agent, and the satisfaction rate stood at 97.3%. Our customer support is available in English, and Chinese 24 hours a day, 7 days a week, and also in Russian, Japanese and Korean.
At Bybit, we realize that we would be nothing without you, the client. That is why our CEO Ben is reachable on Twitter, directly. That is why if there are any issues on the platform, we endeavor to rectify them as soon as possible and put out an announcement regarding the issue. And that is why we are building up an ever-expanding global community of traders. We currently have 11 global communities and counting, with plans to expand on them in 2020. Watch this space!
Bybit never rests on its laurels, and we are always looking to improve the platform. We have introduced a bunch of new features over the last year, specifically because of the feedback we have received from you, the client. This has included our coin swap function, USDT wallet, and new cross margin function, amongst others. If you have any feedback, you can now leave it on our feedback page. If your feedback is implemented, we will send you some exclusive Bybit swag!