Incident Update: Open Interest Data Lag Fixed

Thanks to Twitter users @CL207, @yogitakes, @satsdart, and others who brought the issue to our attention, the Bybit team was able to identify and fix an open interest data lag that happened on Feb. 18 and 19, 2021.  

The lag was caused by delays in data processing, especially for orders coming from clients whose UIDs end in 1, 2 and 3. While these delays affected open interest data feed, they did not impact orders, trades or any other data feed. The lag registered between fractions of a second and minutes during much of Feb. 18, but grew to almost two hours at 5:40AM UTC on Feb. 19.

The lag was fixed by 6:00AM UTC on Feb. 19. We have increased data flow monitoring to help prevent extended lag from happening.

Bybit has always prioritized the optimal trading experience of our traders. If you have any further concerns regarding this incident, please always feel free to reach out to our 24/7 multilingual customer support. 

We thank your kind understanding in this matter and apologize for any inconvenience caused.