Incident Update: 2FA Login, Asset & Position Display and Order Placement Disruptions Feb. 12

On Feb. 12, 2021 at 1:00PM UTC, the Bybit team received an abnormality alert and immediately initiated our emergency protocol. It was diagnosed that one of our EOS servers had malfunctioned, causing temporary service disruption in the EOSUSD Perpetual Contract to a number of trader accounts with UIDs ending in the number 6. The malfunction resulted in an automated server reboot. During the reboot, more traders, not just those with UIDs ending in the number 6, experienced following temporary abnormalities: 

1) 2FA/reCAPTCHA login issues

2) Abnormal asset display

3) Incorrect display of position details

4) Failure to submit/cancel orders

The abnormalities were promptly rectified by 1:28PM UTC. 

All affected Bybit traders can now proceed to perform trading activities as per normal. Traders may proceed to manage their respective positions.

All account balances and trade data were unaffected by the abnormality, and their correct and accurate display has been fully restored.

Bybit has always prioritized the optimal trading experience of our traders. If you have any further concerns regarding this incident, please always feel free to reach out to our 24/7 multilingual customer support.

We thank your kind patience in this matter and apologize for any inconvenience caused.